Desktop & Network Engineer – L1

1 - 2 Years
Chennai

Job Description

1) Address user tickets regarding hardware, software and networking
2) Walk customers through installing applications and computer peripherals
3) Ask targeted questions to diagnose problems
4) Guide users with simple, step-by-step instructions
5) Conduct remote troubleshooting
6) Test alternative pathways until you resolve an issue
7) Customize desktop applications to meet user needs
8) Record technical issues and solutions in logs
9) Direct unresolved issues to the next level of support personnel
10) Follow up with clients to ensure their systems are functional
11) Report customer feedback and potential product requests
12) Help create technical documentation and manuals

Salary: INR 1,00,000 - 1,50,000 P.A.

Functional Area:IT Software - Network Administration, Security

Role Category:Programming & Design

Role:System Analyst

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Futurenet Technologies India Pvt Ltd

Futurenet has a well-established footprint in IT Consulting and Services for over 20 years now, with its presence in India and Middle East. Our core competence is in our ability to understand, engage and partner with our Customers globally, to deliver value in terms of aligning Customer's IT environment to their business outcome. We transform IT Environment with two of our Unique niche Service Products of L7 Consulting and PASS Audit, which has delivered immense value to Customer business.
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Recruiter Name:Rajeshwari

Contact Company:Futurenet Technologies India Pvt Ltd