Desktop Support Engineer L1

1 - 3 Years
Chennai

Job Description

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

Salary: INR 1,00,000 - 1,50,000 P.A.

Industry:IT-Hardware & Networking

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:IT Hardware

Role:Hardware Installation Technician

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Futurenet Technologies India Pvt Ltd

Delivering digital transformation for over two decades, Futurenet has established it's footprint in the world ofIT Consulting and services. With agile and collaborative approach, we create customised solutions to our clients and thereby contributing to their digital value chain. Our deep expertise in infrastructure and applications management turns IT into a strategic asset. We enable you to embracing more business possibilities by empowering your IT environment!
View Contact Details+

Recruiter Name:Kandavel kumar L

Contact Company:Futurenet Technologies India Pvt Ltd

Telephone:91-9566003012

Address :No-37, 1st Street, Singaravelan Nagar,, Maduravoya

Website:http://www.futurenet.in/about-us.php